Managing Director Michael Tyson says that Micro Plus Solutions had been looking at various methods to assist clients via remote access for a long time.
There are a number of key issues facing remote support services for both clients and the support providers.
Clients need to be comfortable with the idea of remote access. Very few customers feel at ease knowing that their support team can access their computers at any time. Micro Plus Solutions selected Citrix Go to Assist because the client is in complete control of the remote support experience. The client must enter a special unique code to establish a remote connection, most important, the client can see the screen and monitor the support session while assistance is carried out. In addition the client can terminate the support session at any time. Once the support session has finished the support team no longer have access to the client’s computer.
This secure and client controlled experience provides both Micro Plus Solutions and their clients peace of mind.
Citrix Go to assist enables Micro Plus Solutions to assist clients faster than ever before, especially clients that have business outside the metropolitan area. Michael says this is a win win for all. |